Time commitment
About five hours of reading, then a one-hour call.
Gopher County Advice Desk (Demo) is hosting this fictional posting for Cass. The matter is Cass County benefits overpayment review.
The volunteer compares the overpayment notice with the household's pay dates and writes what does not match.
No appeal is filed until staff approve the draft. The posting is labeled [DEMO] and is not an offer of legal help from a real office.
Required skills
Comfort reading a notice and writing plain sentences. Staff walk through the file before the first meeting.